1. Questions about us?
+ How do I contact you?
Our number is 469-782-2268.
Or you can send us email eddie.h@osakititan.com
for Warranty: service@osakititan.com
+ Where are you located? Do you carry massage chairs at your location?
Yes, we carry Osaki, Titan, AmaMedic and Ador massage chairs at our showroom and it’s open to public. We are located at
1725 N. Central Expy. STE#105
Plano, TX. 75075
2. Questions about placing order?
+ How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
+ How about sales tax?
Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%.
+ Can I call you to place an order?
Yes, it is welcome to call us to place your order. Local hours are 10:30AM to 6:30PM Tue. – Sat. in central time.
Our number is 469-782-2268
+ Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
+ How about International Orders?
Sorry we don’t do that. Local United States only.
3. Questions about shipping information?
+ What is Curbside Delivery?
This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
+ What is White Glove Delivery?
By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.
4. Questions about return?
+ How do I return?
Please call 1-469-782-2268, explain the situation and get your RMA number on any item. It’ll be refused if you return the item before contacting us without a RMA number.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape boxes securely and attach an appropriate shipping label.
Customers will be responsible for the shipping costs to and from our facility.
5. Questions about our website?
+ How do you handle my privacy?
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.
+ Is it safe to use your website?
Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.
